By modelling the complete service delivery process it was possible to assess the baseline performance such as system bottlenecks and resource constraints.
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Health Services - Process Modelling
Project Synopsis
In 2006 ideas* was engaged by an international health services business based in the USA to manage and coordinate the concept development process for a benchmark health centre.
An important baseline and decision making tool was a process model developed by ideas* of the center. By modelling the complete service delivery process it was possible to assess the baseline performance such as system bottlenecks and resource constraints.
The graphical interface enabled these system constraints to be communicated and recognised by the client’s project team. Potential process improvements were then able to be quickly assessed and an optimum solution developed.
Outcomes
Most notably the Centre of the Future project is expected to reduce the client’s operating costs by 30%. This is to be achieved by radically altering the level of appropriate participation of patients/clients, removing two significant patient hand-offs between staff, practically eliminating in-center queues and increasing throughput (per bed) by 50%.
The ideas* process model enables these improvements to be quickly evaluated without the need for costly and time consuming trials.
